STEP 1 Locate your meter box, generally found towards the front of a property, or wherever the main line exists. The box is typically in a direct line with the main outside faucet. It is housed in a Black poly box with either a black or blue lid. Remove the lid by using a tool such as a large screwdriver, making sure to replace the lid when finished.
When in the meter box please do not use the Corporation stop or adjust the regulator. A customer valve has been provided for your convenience in the 10" round box directly in front of the meter box. That should be the only valve that the customer should ever turn on or off.
The customer valve is a full rotation valve which means it will turn continuously in either direction. To turn the valve on, turn it a quarter turn where the arrow is crossways; to turn off make sure the arrow is in line with the water line and before you leave check your faucets to ensure water is off.
STEP 2 Once you open the meter box lid, lift the protective cap on the meter. On the face of the meter (in all digital), the bottom row of numbers will be the gallons that have flowed through the meter to date. The only number you will be concerned with are the underlined numbers when calling in a reading. The other three digits to the left are ones, tens and hundreds. These digits make up the stationary zero.
Notice on the top far left of the register you will see a box the has 000.0 GPM, this is your leak indicator. If you feel that you are using more water than usual, make sure you turn off all the water going to your house, go to your meter and check this box. If it shows all zeros then there is no water going through the meter. If, however, it shows any numbers then there is water going through your meter and you may have a leak either on your personal line or commodes.
Lee County Water Supply Corporation responsibility stops at the meter.
STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.
NOTE: The bill you are to pay is water from the previous month.
Example: The bill that is due on June 10, 2019 is water used from April 15, 2019 to May 15, 2019.
DATA LOG: We have the ability to data log your meter which will give you maximum of 60 day history of usage showing times and quantity. Your first request is at no cost all other data log request will be at the customers cost of $50.00 per data log which is a trip fee.