To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - if you reading your meter and comparing numbers make sure that you read only the underlined numbers on your meter for comparison.. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter in the upper left hand corner of the register you will see a box that has 000.0 GPM if there are numbers in that box and you have all your water shut off to your house then you have a leak That could be causing you low pressure, if your not sure call our office and we will walk you through the process of understanding what you are seeing on the register and if that could be causing your low pressure.
Next, call our office and report low pressure for your area immediately avoid waiting to the end of a day or week to let us know you have had low pressure for the last two hour, days or weeks.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
Call our office if you have a concern.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
2) Polyphosphates to reduce iron and corrosion are used at all site with the exception of New Dime Box
My water tastes, looks, and smells funny. Is it safe to drink?
Systems that use chloramin as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels at our sites are recorded 24/7 with alarms to notify our on call personal when level increase or decrease.
We also take daily Chlorine reading in the system and at every flush valve while flushing.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.